We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply, it does not fit with your decor or space. You'll find our return policy is one of the best in the ecommerce business. If you are not satisfied with your purchase for any reason, you can return it within 30 days of receipt for an exchange or refund, excluding our shipping or handling costs. Some products have shipping included in the product price, including "free" shipping items, and for those items, our actual outbound shipping costs will be deducted from your return refund. Also, some of our products carry a restocking fee which would be deducted from any credit or refund if you want to return that item. You can cancel your order prior to production, if being made to order, or if a stocked item, before it has shipped. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy

You can choose one of the two payment methods: Creditcard payment through Internet, SECURE ON LINE by PAYPAL or directly to our bankaccount. Creditcard through Internet: Pay by creditcard through a secure Internet connection (SSL or SET Certificate). This information will be transmitted by a secure link over the Internet (encrypted, SSL3) and will be handled in a few minuts

Payment is in advance: If your payment is found to be correct, your order will be delivered as soon as possible. If your payment is incorrect, we will put your order on hold until the order is duly paid. In both cases you will receive a confirmation message by email (if you enter your email address). Note: Our secure payment system except orders till the amount of 1000 euro. Is your order over this amount, please let us know by e-mail and we let you know how to handle.

Payment directly to our Bankaccount: You can pay your order amount directly to our Dutch bankaccount: Bank: RABO, The Netherlands, - BIC: RABONL2U, - IBAN: NL44 Rabo 0314165967 - Account: Handelsonderneming L. van Wolferen b.v. - Accountnr: 31.41.65.967

FREE DELIVERY! for all countries: No shipping or postal costs will be added to your bill when the amount of products you have ordered exceeds € 95! Most products are imported directly from the manufactures in the U.S.A., Germany and the U.K. Since we have a large amount of products for sale, and too keep the costs as low as possible, we do not always have our products in stock. Once a week, on Monday, we order the products with the various manufacturers. Most orders we receive the same week or the week after. Therefore, delivery time is between one and four weeks.

Countries within the E.U.: products are mailed through T.N.T. mail/ World Pack Special, one of the leading mails companies in the world. Mail packages are handled with great care. Shipping time 2-5 business days. Countries outside the E.U.: Priority Mail will be used for orders of 200 euro + Shipping time 3-9 business days NOTICE: Orders less than 200 euro will be send with Economy Mail and the products will be delivered through your local mail delivery company. Shipping time 10-25 business days (check your local mail company for the exact time)

When you purchase any product from us you are entitled to its manufacturer's warranty against defective merchandise. If your product is not functioning properly, please let us know as soon as possible (but not later than 30 days from purchase). In most instances, we can assist you in diagnosing and resolving your product problems. However, in rare instances, a product is defective. In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability. Items sent back to SeaMe.com (postage prepaid) will to be sent to the manufacturer for evaluation and inspection.

Several of our manufacturers' policies require that you contact them directly for assistance regarding their products. Furthermore, some of our major manufacturers have a staff trained specifically to service their product line. These manufacturers will support, repair, return or replace them in accordance with their own policies: Aqua Connect - Aquatronica - GroTech - I.K.S. - Teco - Tunze

Please contact us and include your original order number, what product(s) you are returning, and your name. We will give you an "RA Number," a return address, and other relevant information. Returns that have not been first authorized cannot be accepted. Wrap the package carefully. All returned products must be in their original condition and packaging. Return the product using your preferred shipping method directly to the distribution center address we provide. Returns sent to our administrative offices cannot be accepted. It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit. Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear the card you used.

Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges. All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns. Also, restocking or repacking fees are charged by some manufacturers and warehouses to cover labor, paperwork and shipping carton replacement. Finally, certain products cannot be returned because our suppliers cannot take them back, such as those customized to your specifications. If you have any questions about whether a product can be returned, please call us before ordering.

Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge. Suspected or Actual Damage If Shipped by Truck Freight or White Glove Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return. If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the d livery crew leaves. If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging. If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.

In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.